Enterprise

Enterprise Social: Part of the Difficulty in Creating a Social Media Definition is Technological

Sat, 18 May 2013 00:00:48 GMT

MIT Sloan writes "[by Gerald C Kane]...My point is not simply to discredit leading definitions of social media, limited as they may be. Nor do I have any intention of forwarding a definition my own. I don’t have a better one to offer, despite having spent many years trying. My intention is simply to dispel the notion that social media is clearly defined and, also, that social business is fundamentally different than regular business." more

CIO: How Women in Tech Leadership Hold Each Other Back

Fri, 17 May 2013 23:28:44 GMT

Rob Enderle writes "[by ITBusinessEdge]...It is fascinating to me that the tech companies run by women generally aren’t at the forefront of driving women into business and that the women executives that run them often seem to treat other women executives as rivals rather than sisters..." more

Big Data: Behind Big Data is Change Management

Fri, 17 May 2013 22:58:43 GMT

MIT Sloan writes "[by Renee Boucher Ferguson]...MIT Sloan School of Management recently held a two-day executive education course...designed to provide executives with both an overview of big data and a few techniques to harness some of the elusive power of that data. the reality that many organizations grapple with is change management: whether or not they can manage the human and process changes necessary to make the most of their analytics initiatives..." more

CIO: Classic Business Story about how a Little Fish ate the Big Fish

Fri, 17 May 2013 18:12:57 GMT

Michael Roberto writes "When teaching strategy, I talk to students about how incumbents can use various techniques to deter potential entrants. ...Clorox found a way to send a powerful SIGNAL that they were READY to fight aggressively, and that was enough to make P&G rethink their move into the bleach business. ...Great firms pay close attention to possible future entrants, and they have thought in advance about who might attack their position." more

Marketing Effectiveness: eBay CIO Scott Seese Shares His Strategy that Works

Fri, 17 May 2013 16:21:40 GMT

CIO writes "[by John Gallant]...Once a month, I schedule a day I call "time-to-think day" …to think about a problem they want to solve in the company. Then once a quarter we have hack-a-thons, where for 30 hours straight we turn our engineers loose on solving one of those bounded problems that we identified and crowdsourced to the top through time-to-think. And in coming out of the hack-a-thon we create proof of concepts." more

Big Data: Data Usage Will Scale Change Dramatically, We Have to Get Ready for It

Thu, 16 May 2013 17:06:36 GMT

McKinsey Insights writes "[by Rik Kirkland]...We believe that today only 1 percent of what can be connected in the world is actually connected. ...We’ll make significant progress in connecting the 99 percent that’s still unconnected. ...We think IT in the future will really be a different IT industry than it has been in the past. The first differential is what I call the experience differential, and that’s actually being driven by consumers..." more

Big Data: Siloed Data or Rogue IT is a Big Problem to Solve

Thu, 16 May 2013 16:26:55 GMT

Successful Workplace writes "[by Chris Taylor]...One of the biggest challenges facing technology departments today is a lack of control over what many call, “rogue IT.” These are the people in the organizations, mostly on the business side, who buy and use SaaS applications that may or may not be known to IT. Each of these applications represents siloed data and functionality that might duplicate what IT would normally create..." more

Optimizing Costs: Fed CIO's Path to Ideal IT Showing Results

Thu, 16 May 2013 16:27:04 GMT

CTOvision writes "[by Ryan Kamauff]...highlighted the pervasiveness of mobile technology, and how IT has moved from discretionary budgets to a strategic necessity, and business units that do not invest strategically in IT are often negatively impacted by that decision. VanRoekel’s path is a variety of steps..." more

CIO: Tech Startups vs Established Firms are Attracting Millennials

Wed, 15 May 2013 19:59:24 GMT

Susan Hall writes "Tech startups are winning the battle for Millennial talent, though they often pay 30 percent less than larger companies. They’re doing so by stressing meaning and impact of the jobs in their marketing..." more

Consumerization of IT- The Do's and Don'ts of Open Wi-Fi for BYOD

Wed, 15 May 2013 19:51:11 GMT

Microsoft Office of the CIO writes "[by Brian Fielder]...Microsoft IT installed a new open wireless network...We started the project with a legacy wireless network that could be described as an under-invested utility because so many employees use wireless instead of wired connections to our corporate network. This legacy infrastructure didn’t have guaranteed delivery...Some of the team’s key learnings were:" more

Mobility: Mobile Security Devices Wanted that are Biometric Based

Wed, 15 May 2013 18:50:27 GMT

Network World writes "[by Michael Cooney]...The FBI is on the lookout for a similar biometric tool. Last year it announced the Biometric Identification Tools Program to develop a mobile app for capturing photographs, fingerprints, iris prints and other biographical data..." more

Innovation: In the Future, Using Behavioral Data we can Stitch Together Entire Organizations

Thu, 16 May 2013 16:28:03 GMT

MIT Technology Review writes "[by Ben Weber]...an analytical engine would determine which of your colleagues or friends to introduce to someone else. Such a system could be used to stitch together entire organizations. ...The large amount of behavioral data that we can collect by digital means is starting to converge with technologies for shaping the world in response. ...Is it even ethical to use data-driven techniques to persuade and influence people this way..." more

Innovation: The Great Innovation Tension is about Managing Expectations

Wed, 15 May 2013 18:14:53 GMT

HBR writes "[by Michael Schrage]...do customers and clients prefer the comforts of predictable improvements and enhancements that fall squarely within educated expectations? Or would they rather the thrill and novelty of innovations that challenge and intrigue them in unexpected ways?" more

Enterprise Social: Enterprise Social Networks Live on External Stimuli

Wed, 15 May 2013 17:30:11 GMT

Bertrand Duperrin writes "...By definition an enterprise social network is a dead empty container. ...Enterprise social networks are not a destination but a crossroads, a roundabout. Information come from somewhere else, is handled in a social way there and the goes back elsewhere..." more

CIO: Cost May Surprise You on Hiring the Wrong Person

Tue, 14 May 2013 19:05:48 GMT

CIO writes "[by Rich Hein]...Hiring the wrong person, whether it's due to a bad cultural fit or skillset, can have a huge impact both in your department and on the company as a whole. In a recent survey by Harris Interactive conducted on behalf of CareerBuilder, 6,000 multi-national hiring managers and human resource professionals were asked to estimate the effects and costs of a bad hire. The results may surprise you:..." more

CIO: Credibility and Execution Gap in the C-Suite

Tue, 14 May 2013 19:01:36 GMT

Successful Workplace writes "[by Chris Taylor]...As I talk with CIO’s and their C-Suite piers, I hear the same stories of, “They need to have patience,” from the technology side and, “I need this now,” from the business. Knowing technology for decades, IT has weathered many transformational moments in the past, so what’s so different about now that causes this credibility and execution gap..." more

Marketing Effectiveness: New Digital Influencers the Coming Youthquake

Tue, 14 May 2013 18:38:38 GMT

Brian Solis writes "...As we learn more about these digital natives, chances are that we too, might very well become the people we’re trying to reach. What we cannot do however, is underestimate the influence of these connected generations on economy or society. They, and those who learn how to connect with them, contribute to a culture that’s not only digitally literate but also interconnected..." more

Mobility: Researchers Find a Way to Make Cellphone Data Safe to Mine

Mon, 13 May 2013 15:35:59 GMT

MIT Technology Review writes "[by David Talbot]...The new approach starts by aggregating traces of real human movements, then identifying common locations that might indicate home, work, or school. Next, it creates a set of transportation models. These models generate route tracks of people that the researchers call “synthetic,” because they are merely representative of the aggregate data, and not those of actual people. ...Even the simplest phone leaves behind extensive digital traces..." more

Marketing Effectiveness: Innovative CIOs Hinge Next Era of IT on Cooperative Business Relationships

Mon, 13 May 2013 15:31:49 GMT

Michael Krigsman writes "[by ZDNet]...the relationship between IT and lines of business are ambiguous and fraught with difficulty. However, the bottom line is this: partnership based on deep collaboration is the only solution that will work. Both IT and the business need each other; both sides must adapt and bend to the winds of change. ...If you are a CIO, the message is clear: gain a more sophisticated awareness of business needs..." more

Big Data: CMOs Find Useful Metrics are Hard to Come by

Mon, 13 May 2013 14:41:43 GMT

CIO writes "[by Allen Bernard]...For chief marketing officers (CMO), however, useful metrics are hard to come by...There's lots of data, but little of it will tell you what your customer will do next or why they did what they did, like abandon an online shopping cart. ...Transaction data doesn't improve the customer experience unless you combine it with some other data to learn something new and useful..." more

Big Data: The Twisted Pair of Big Data and Privacy

Fri, 10 May 2013 20:01:05 GMT

SmartData Collective writes "[by Bill Franks]...When it comes to deciding how your organization will develop privacy policies for big data, there are at least three distinct sets of guidelines to consider. Without consideration for all three of these areas, you will put your organization at risk: What is legal? What is ethical? What will the public find acceptable? In an ideal world, these three considerations would lead to the same result..." more

Enterprise Social: Marketers Rush to Understand the New Meaning of 'Social'

Fri, 10 May 2013 19:11:41 GMT

HBR writes "[by Gretchen Gavett]...seems that everyone is freaking out about teens abandoning social media sites like Facebook. By "everyone" I mean advertisers. They’re racking their brains trying to figure out why it’s happening. ...Young people are gravitating toward messaging services such as Kik, and in doing so, they’re recapturing the intended meaning of social:..." more

Marketing Effectiveness: Miscalculating the Core Customer is Costly

Fri, 10 May 2013 18:58:07 GMT

Gartner writes "[by Jake Sorofman]...the best strategies are informed by both patterns and anti-patterns. Patterns are the repeatable abstractions of road-tested success...Anti-patterns, as you’ve already concluded, are the exact opposite. They come directly from the mistakes that we should know better than to repeat. In the business of digital marketing, we’re still in the early days of building our collective compendium of patterns and anti-patterns—but the examples are emerging..." more

Big Data- Great Western Bank Triumphs in a Time of Austerity

Fri, 10 May 2013 03:29:23 GMT

Microsoft Enterprise Big Data writes "...It’s almost a necessity for banks to measure their customers and measure their activities. Banks that take this step will talk to customers in increasingly effective ways and customers will eventually feel a bond with this bank. For examples, mailers aren’t the best way to engage a 20-year-old kid that only wants to interact via mobile phones..." more

CIO Infographic: It's not Just About Technology, it's About Your Growth

Fri, 10 May 2013 03:03:57 GMT

Microsoft Enterprise writes "Certainly the technological landscape is changing, but even more importantly, it’s influencing change in businesses around the world. Connecting the why and how of these technological changes is one way Microsoft is helping our customers achieve business growth." more

Marketing Effectiveness: Four Elements Drive the Consumer's Modern Media Experience

Thu, 09 May 2013 18:04:15 GMT

HBR writes "[by Mitch Joel]...We knew that the Internet would bring with it a whole wave of new media disruption. We were unprepared for just how massive the disruption has been. ...So, where do you, the business leader, place those ad dollars? ...To find the right marketing mix, we have to look at four elements of the modern media experience:" more

Enterprise Social: There are Pitfalls in Trying to Tame Social Media into Knowledge Management

Thu, 09 May 2013 17:54:29 GMT

Mark McDonald writes "...Communities are self-forming in social media....Social media allows them to emerge as a property of the purpose and the participation using the tools. This lack of structure creates the space for active and innovative communities. ...Making these factors work and create mass collaboration involves more than building technology and telling people to participate..." more

Marketing Effectiveness: Customer Loyalty Mired in Unimpressive Service Experiences

Thu, 09 May 2013 17:20:32 GMT

CMSOForum McKinsey writes "[by Dorian Stone, John Devine]...On the whole, customers are not feeling happy about their experiences. Many existing and recently-departed customers report being tired of what they consider to be an unimpressive service experience. When pressed on the root cause of their exodus, former customers said they felt no personal connection or loyalty to the company..." more

Enterprise Social: Fixing the Marketing - Customer Service Disconnect

Thu, 09 May 2013 16:26:44 GMT

Brian Solis writes "...Depending on internal processes and connectedness, chances are that customer sentiment will pass the first point of entry, but according to statistics, customer needs will become the victim a siloed enterprise. In reality, marketing doesn’t talk to customer service and customer service, without design, doesn’t recognize conversations and expressions en masse." more

CIO: Technology, Innovation vs Productivity Growth

Thu, 09 May 2013 16:17:53 GMT

Andrew McAfee writes "...technological unemployment is finally upon us. Any ideas on how to address it without wrecking the things — innovation, productivity growth, price decreases, etc. — that are working pretty well?" more

Big Data: Flipping ROI Questions Around on Big Data Analytics

Thu, 09 May 2013 16:13:49 GMT

SmartData Collective writes "[by Bruno Aziza]...Companies that are trying to look at Data Analytics as a tactical budget item are in trouble. Think about it this way: do you have to justify the return on investment of your financial department? Probably not...The same goes of Big Data and Analytics. Data Analytics will have immediate and long term return..." more

Enterprise Social: Most Successful Internal Social Business Structure

Wed, 08 May 2013 18:32:32 GMT

Jeremiah Owyang writes "...Social spreads further to the edges in Hub and Spoke, and Distributes to Multiple Hub and Spoke, aka “Dandelion”...how companies organize their internal structure for social business. ...This most recent data resonates the trends that we’re hearing and seeing in many of our brand side clients..." more

Big Data: Companies Must Develop Capabilities to Experiment

Wed, 08 May 2013 18:18:40 GMT

HBR writes "[by Thomas C Redman]...Companies that aim to score with data must not adopt a one-size-fits-all approach and blindly follow the crowd into big data. They need many approaches and tools in their data toolkits. For almost all, experimentation deserves a prominent spot in that toolkit. For many problems, it is the best approach. Companies must develop a deep appreciation for why and how it works. And give it a fair chance..." more

CIO: The IT Revolution Devastated the Ranks of Mid-Level Managers

Wed, 08 May 2013 18:11:13 GMT

HBR writes "[by Behnam Tabrizi]...our research found, MLMs have become cautious and unsure of their authority due to their experiences during the IT revolution and the recession. I think of it as a sort of occupational post-traumatic stress syndrome. In order for companies and MLMs themselves to realize their value, they need to reinvent the MLMs' role..." more

Marketing Effectiveness: Higher Purpose Branding 14 Brands are Doing it Right

Wed, 08 May 2013 18:03:15 GMT

David Aaker writes "..A brand is often, and with good reason, thought of as a vehicle to make profits by delivering functional benefits for customers with offerings that are better or as good as competitors. But there is evidence that brands with ongoing success are more likely to have a higher purpose that provides benefits beyond the functional to customers and provides satisfaction, and even inspiration, to employees..." more

Marketing Effectiveness: CIOs Reporting to Management in IT Jargon is Counterproductive

Wed, 08 May 2013 18:01:26 GMT

Data Center Knowledge writes "[by Hani Elbeyali]...the unfamiliar language causes the IT department to be seen as an outsider to the organization’s core. ...showing IT’s value to the enterprise is challenging. The problem is not the value IT creates, but what to measure and how to communicate this value..." more

Marketing Effectiveness: It's Difficult to Fake Corporate Culture

Wed, 08 May 2013 17:32:55 GMT

BusinessInsider writes "[by Dan Schawbel]...Companies are not only competing for customers and revenue, they are competing on the basis of how they treat their employees and what they represent...Here are three companies that are doing it right:" more

Big Data: As Digital Data Expands Anonymity may Become a Mathematical Impossibility

Tue, 07 May 2013 19:57:35 GMT

MIT Technology Review writes "[by Patrick Tucker]...What modern data science is finding is that nearly any type of data can be used, much like a fingerprint, to identify the person who created it...We are coming to the point that if the commercial incentives to mine the data are in place, anonymity of any kind may be “algorithmically impossible,”" more

Marketing Effectiveness: The Broken Link of Social Media Customer Service

Tue, 07 May 2013 19:15:44 GMT

Brian Solis writes "...we’ll discuss the disconnect between social media marketing and social customer service within the organization. We’ll also take a look at how the majority of time, money and resources are invested in marketing campaigns and not in supporting customers. If customer retention is the new acquisition, a shift in the balance of marketing and support is desperately required..." more

Enterprise Social: Good Social Media Marketing Etiquette

Mon, 06 May 2013 17:40:28 GMT

HubSpot writes "[by Maggie Hibma]...How you conduct yourself on your social channels...[here are] top etiquette tips for you to keep in mind on your favorite social media marketing networks so you can stay proper while building your brand..." more

CIO: Three Ways CIOs Can Connect with the C-Suite

Mon, 06 May 2013 16:14:16 GMT

HBR writes "[by Jim Stikeleather]...There is a marked dissonance between CIOs and the C-suite...three simple steps CIOs can take to begin repairing the dissonance between business and IT, and guiding their organizations into the 21st century..." more

CIO: Increasingly IT Pros with Business Acumen Survive Internal Shake Ups

Mon, 06 May 2013 14:55:53 GMT

CIO writes "[by Fred O'Conner]...Many companies now look for IT employees who can contribute more than code, and they think business acumen is as important as technical expertise, because business-savvy IT workers can help companies cut costs and in some cases even generate revenue, according to IT executives..." more

CIO: In My Early Years as a CIO, I didn't Know the Risks I Faced

Fri, 03 May 2013 14:30:38 GMT

John Halamka writes "In my early years as CIO, I did not know the risks I faced, what I had to lose, and who I might upset along the way. ...Have I become too risk adverse in a world of enhanced regulatory enforcement? Have I evolved from the innovative rogue to the keeper of the status quo? Have I become too attached to the customer relationships I've formed..." more

Marketing Effectiveness: Web Tracking is Widespread and Out of Control

Fri, 03 May 2013 14:25:11 GMT

ITworld writes "[by Dan Tynan]...Web tracking has become so widespread that nobody knows who all these companies are or what data they're collecting..." more

Consumerization of IT: There are Unforeseen Consequences with a BYOD Mandate

Fri, 03 May 2013 14:17:03 GMT

CIO writes "[by Tom Kaneshinge]...The "Bring Your Own Device" phenomenon is barreling around the world, maybe knocking down the doors of your company in the form of a mandate. Half of employers will require employees to supply their own device for work purposes by 2017, says a Gartner survey of CIOs." more

Platform for Business Evolution: CIOs Eyeing Big Data as Big Risk

Thu, 02 May 2013 15:31:40 GMT

Security_Bloggers_Network writes "...almost every CIO I speak with is investing in Big Data technologies to enable better planning, forecasting, marketing and customer support...The most knowledgeable CIOs I’ve queried on this subject take a security “best practices” approach that incorporates four key elements:" more

Enterprise Social: Common Bonds and Social Influence in the Enterprise

Mon, 06 May 2013 17:43:20 GMT

Michael Roberto writes "...We are affected by the behavior of others - no surprise there. We are more affected by "people like us" than by others with whom we do not feel a common bond. ...Common bonds and social influence, of course, can also affect us in negative ways. In this case, though, the researchers showed how we can use influence processes for some good." more

Consumerization of IT: BYOD is not the Enemy in the Data Center

Wed, 01 May 2013 15:28:59 GMT

Data Center Knowledge writes "[by Jason Verge]...The company then looks to Microsoft’s Surface tablet, and believes the new Surface Pro will make many of those headaches go away. “Security and content worked really well with it,” said Furmanski. “We found we can run any web or windows based app.” Working with these devices are now a DCIM requirement..." more

Marketing Effectiveness: CIOs Groom Next Gen IT Leaders

Wed, 01 May 2013 15:12:59 GMT

CIO writes "[by Maryfran Johnson]...The best blended IT-business executives are often homegrown, developed over time into strategic thinkers who operate well in both worlds. Some are business analysts enticed into IT positions. Others are IT stars loaned out to business units. Many are purposefully mentored by CIOs who take a longer view of talent development..." more

Marketing Effectiveness: CIOs are Growing Their Own Hybrid Business-Tech Staff

Wed, 01 May 2013 15:05:54 GMT

CIO writes "[by Stephanie Overby]...27 percent of IT and business leaders would remake their company's IT departments from scratch, according to the IDGE survey. It's a telling statistic, a sign of frustration at a time when CIOs are under pressure to boost business results and develop customer-facing applications but may lack the kind of staff that can do that...So why don't CIOs just hire more well-rounded workers? Because they don't tend to exist in the wild." more

Marketing Effectiveness: Hiring a Chief Digital Officer Can Open up a Minefield

Tue, 30 Apr 2013 18:22:47 GMT

Martin Gill writes "[by Forrester]...Appointing a C-level individual to be responsible for driving a digital agenda could be disastrous for many traditional firms. It risks degenerating into a political minefield as other executives say “hey, digital is her job, nothing to do with me”." more

CIO: Digital Subscriber Base Hits a Wall

Tue, 30 Apr 2013 18:18:06 GMT

Karen Fratti writes "...Much to the chagrin of people who would prefer free news for all, the paywall is continuing to crumble over time as the program hits a critical mass of users..." more

Innovation: IT Organizations are Automating Anything that Isn't Nailed Down

Tue, 30 Apr 2013 16:55:48 GMT

Gartner writes "[by Jake Sorofman]...thinking about the collateral damage of change—those left behind by the swift and unrelenting forces of disruption....IT knows this all too well. Each subsequent generation of technology brought new complexity that forced IT organizations to automate anything that wasn’t nailed to the ground...Here are some IT lessons that may lend perspective to those weathering the digital marketing storm:..." more

Marketing Effectiveness: The Consumer Experience is Becoming Radically Personalized

Tue, 30 Apr 2013 16:41:25 GMT

CMSOForum McKinsey writes "[by Peter Dahlstrom, David Edelman].... One thing is clear: the consumer’s experiences with brands and categories are set to become even more intense and defining. That matters profoundly because such experiences drive two-thirds of the decisions customers make..." more

Platform for Business Evolution: Unknowingly Money Mules Used in Cyberheists

Tue, 30 Apr 2013 16:02:28 GMT

Brian Krebs writes "...if you’re expecting your bank to protect your assets should you or one of your employees fall victim to a malware phishing scheme, you could be in for a rude awakening. Keep a close eye on your books, require that more than one employee sign off on all large transfers, and consider adopting some of these: Online Banking Best Practices for Businesses..." more

Enterprise Social: Your Enterprise Social Network Challenge is Culture not Technology

Mon, 06 May 2013 17:43:34 GMT

Bertrand Duperrin writes "...valuable information even if terse, than a nice story without interest. This approach is the one that should prevail in communities of practices. And the best authors will never be communication professionals but the community members themselves or subject matter experts..." more

Innovation: Augmented Reality Technology Showcases Buyer with Product

Mon, 29 Apr 2013 19:02:10 GMT

Rob Enderle writes "[by ITBusinessEdge]...Like any new technology, it will take us a while to figure out how to get this one right; that is, the concept of blending the real with the imaginary....it may be wise, for a whole lot of reasons..." more

CIO: There is a Completely New Conversation Between the CIO and Their C-Suite Colleagues

Mon, 29 Apr 2013 18:20:04 GMT

HBR writes "[by Jim Stikeleather]...We know there's dissonance between corporate IT and the C-suite ...The dissonance is due to the changes in the business world, and the resulting second- and third-order effects on IT. CIOs need to be aware of these changes in order to keep in step with their business leaders:..." more

Marketing Effectiveness: Welcome to a New World of Customer Journey Mapping

Mon, 29 Apr 2013 17:06:26 GMT

Brian Solis writes "...Perhaps a Chief Digital Officer is just the beginning. What we’re really talking about is someone who can bridge marketing, sales, service, and technology to create a frictionless path between customers and the business…Perhaps it’s time to think about escalating the role to someone who can own the entire customer lifecycle and bring the people within the organization together to do it..." more

Mobility: Mobile is Huge Disrupter to Loyalty Programs

Mon, 29 Apr 2013 16:02:18 GMT

Successful Workplace writes "[by Jeanne Roue-Taylor]...Programs that floated along for decades...are suddenly finding themselves in an increasingly mobile, connected world that allows for something more. ...The real challenge arrives unexpectedly when smarter companies come up to speed quickly with modern platforms and programs that are more engaging and effective..." more

CIO: Why Good 'Ole Unadorned Reality Will Gain a New Following

Fri, 26 Apr 2013 20:23:02 GMT

Tom Foremski writes "...In a world of constant digital intrusions, amid layers of augmented realities, good old unadorned reality will gain a new following, because it can't be manipulated, and it is rare — That sunset only lasts a few moments, that connection with your friend, that look, that touch. It's gone in an instant. People will show their respect for each other by showing that they are totally present with one another..." more

Marketing Effectiveness: 3 Lean Techniques Linked to Disruptive Growth Businesses

Fri, 26 Apr 2013 19:46:07 GMT

HBR writes "[by Scott Anthony]..leaders looking to leverage lean should heed three pieces of advice...There are indeed substantial opportunities for companies to build cultures that are conducive to lean start-ups. Blank notes that Qualcomm, General Electric, and Intuit already have. By remembering these three pointers, leaders can maximize their chances of joining this list in practice, not just in theory..." more

Enterprise Social: Xerox CMO Steps Through Her Entry into Social Media

Mon, 06 May 2013 17:40:44 GMT

HBR writes "[by Christa Carone]...Like anything new, practice brings progress. Keeping up with the pace of social requires being an active practitioner. For me, it's now a natural part of my day and has changed how I get, share, and talk about information. And, if I'm successful in getting just a handful of people to see a new face to the new Xerox, then it's worth every tweetin' moment..." more

CIO: The Stranglehold on U.S. Innovation

Fri, 26 Apr 2013 18:58:58 GMT

HBR writes "[by James Allworth]...Tesla. Uber. Netflix. Most economies would kill to have a set of innovators such as these. And yet at every turn, these companies are running headlong into regulation (or lack thereof) that seems designed to benefit incumbents. The reason?..." more

Platform for Business Evolution: Not all Cloud Encryption Gateways are Created Equal

Fri, 26 Apr 2013 18:39:06 GMT

Cloud Security Alliance writes "[by Gerry Grealish]...most of these organizations are looking to increase their usage of the cloud this year and beyond in both private and public environments. However, there are issues that are inhibiting adoption, such as risks tied to data security and concerns around privacy and compliance..." more

Marketing Effectiveness: Vendors Forced to Reinvent Partnership Programs

Fri, 26 Apr 2013 18:23:14 GMT

Bertrand Duperrin writes "Social Business projects seldom start at IT departments...That means partners need new contacts and a new discourse to talk to business, HR, communication people that don’t get the tool discourse and don’t even want to hear it...." more

Innovation: We are in for a Shock as we Digitize our way into a New Economy

Thu, 25 Apr 2013 17:46:58 GMT

Tom Foremski writes "...If a product or service can be digitized it can be produced or offered, for nearly free. If a business makes money on something else it can easily support "almost-free" to the detriment of other "non-free" businesses in that market...We have at our disposal immense, irrepressible technologies of mass abundance, yet we constantly seek to muzzle them, to create sustainable economies that are only sustainable within the GDP metrics that made sense in the past. It doesn't add up..." more

Platform for Business Evolution: Web App Security Attacks Rattling the Enterprise

Thu, 25 Apr 2013 16:55:20 GMT

Network World writes "[by Jon Oltsik]...Hackers are rattling an assortment of web application windows and doors to find a way in...We are developing a lot more web and mobile applications but we aren’t doing enough to make them secure. ...Unless we address software security in a meaningful and holistic way, all of the next-generation firewalls, Advanced Malware Detection/Prevention (AMD/P) gateways, and big data security analytics tools in the world will provide increasingly marginalized protection..." more

CIO: Focus on 3 Areas to Increase Your Leadership Authenticity

Wed, 24 Apr 2013 23:22:02 GMT

HBR writes "[by Jen Su, Muriel Maignan Wilkins]...To have leadership presence, others need and want to know where you stand — they don't want to have to guess or be blindsided midstream. While there isn't a quick fix or a one-size-fits-all solution to increasing one's authenticity there are several focus areas that will certainly help:..." more

Platform for Business Evolution: Wrapping Up Windows XP

Wed, 24 Apr 2013 20:50:37 GMT

Rob Enderle writes "[by ITBusinessEdge]...consider using a technology like Windows-To-Go this time, which could make future migrations and new hardware implementation a ton easier and would enable BYOD without the risks. One final thing: A lot of folks are considering Windows 7 over Windows 8 and I understand the reasons, remember that Windows 7 will expire about 3 years before Windows 8 will and that will force another migration far sooner..." more

Innovation: Optimizing Electronic Medication Administration Records

Wed, 24 Apr 2013 15:13:59 GMT

John Halamka writes "...In June, BIDMC goes live with Electronic Medication Records (EMAR) on one ward to be followed by 3 other wards...We built a web-based, mobile friendly EMAR system that includes many visual cues and seamless integration (not interfacing) with all our existing clinical information systems.In modeling the workflow, we had to chose appropriate hardware devices to support various use cases. Here's what we decided:..." more

CIO: Seems Like Technology Solutions are Up but Productivity is Down

Wed, 24 Apr 2013 15:08:24 GMT

Intergen writes "[by Katy Sweetman]...there’s something wrong with the productivity line we’ve swallowed. We’re getting busier, and the island getaways have never been more distant. We have more tools at our disposal than ever before, and – coincidence? – we’re also increasingly time-poor..." more

CIO: Preventing Rejection at Work

Wed, 24 Apr 2013 14:54:56 GMT

HBR writes "[by Judith E Glaser]...Rejection, or the fear of it, is a powerful social trigger — and, at work, it can be a debilitating one. ...managers who understand this vicious pattern can break it — in themselves and their employees. Here are some conversational rituals designed to help the people on your team regroup, and become part of the group...Remember, we all thrive on being connected to others..." more

Innovation: Too Much Like-Mindedness Hurts Companies

Wed, 24 Apr 2013 14:37:40 GMT

EMC writes "[by Steve Todd]...an interesting article about cognitive diversity. The Techonomy article, written by John Hagel and John Seely Brown, asserts that "like-mindedness" can hurt corporations. In other words, we should re-think the phrase "Great Minds Think Alike" and perhaps turn to something along the lines of "Different Minds Think Greatly."" more

Marketing Effectiveness: The Real Challenge of Doing Social at Scale

Wed, 24 Apr 2013 20:01:50 GMT

Real Story Group writes "[by Kashyap Kompella]...For our collaboration and social software vendor evaluation research, we look at different customer implementations and spend a lot of time understanding and analyzing how different enterprises are trying to derive business value from their social software projects. One theme that we consistently see is how tough it is for social software projects to scale across the enterprise..." more

Marketing Effectiveness: CIOs Looking for Staffers with Vertical Industry Chops

Mon, 22 Apr 2013 16:55:13 GMT

CIO writes "[by Julia King]...Candid CIOs...all tell a similar story. Fast-changing business processes, the need for speed, consumers' insatiable appetite for customization and the need to comply with a growing list of government regulations and industry standards are all working to complicate day-to-day operations beyond the most business-savvy technologist's ability to keep pace. Now what is critically necessary are not only technical skills and business knowledge, but also deep industry expertise..." more

CIO: High Impact Influencers Follow a Pattern of 4 Steps

Mon, 22 Apr 2013 16:29:21 GMT

HBR writes "[by Mark Goulston, John Ullmen]..we often try to convince others — on our terms, from our assumptions, and based on our experiences. We present our case from our point of view. There's a communication chasm between us and them, but we're acting as if they're already on our side of the gap. ...For real influence we need to go from our here to their there to engage others in three specific ways..." more

Consumerization of IT: Last Lingering BYOD Doubt is Security

Mon, 22 Apr 2013 16:19:25 GMT

CIO writes "[by John Dix]...When it comes to lingering doubts, security tops the list of challenges organizations are most concerned about when it comes to consumerization, followed by privacy/compliance issues, loss of control, problems tying BYOD tools to existing systems/services, and protection of intellectual property." more

Consumerization of IT: BYOD Needs Granular Controls

Fri, 19 Apr 2013 15:43:33 GMT

ITworld writes "[by Paul Kapustka]...If you are new or confused by the whole BYOD movement, take a few minutes and watch this video. It will help explain that BYOD isn't just a simple buzzword but a complex idea that is a work in progress -- with lots of potential benefits to a mobile workforce..." more

Marketing Effectiveness: How Consumers React to Social Media Listening

Fri, 19 Apr 2013 15:41:52 GMT

Futurelab writes "[by Matt Rhodes]...The data is confusing which may be a result of poor research, or indeed may (also?) reflect the fact that understanding of social media listening is confused for consumers. That brands can listen in to conversations they are having with friends and contacts online can feel intrusive...This is probably the best way to understand this data and to begin to understand how consumers will react to social media listening..." more

CIO: CIOs Should Never let a Crisis go to Waste

Thu, 18 Apr 2013 17:05:02 GMT

Enterprise CIO Forum writes "[by Joel Dobbs]...If you are a CIO you are no stranger to crisis. ...The question is not will you face crises; the question is will you profit from them? ...To let a crisis go to waste is to forfeit one of the greatest learning and growth opportunities you and your organization will encounter. Here are four ways to make sure that doesn’t happen..." more

Mobility: Mobile Payments Movement Unstoppable

Thu, 18 Apr 2013 16:40:56 GMT

Bank Systems Tech writes "[by Bryan Yurcan]...This movement on mobile payments should come as no surprise. A recent Javelin Report predicted that the total amount of mobile payments at the point of sale would increase from $398 million in 2012 to $5.4 billion in 2018. While the number of mobile payments initiatives announced seems to grow by the week, the next few years should see a shakeout in this market, as clear winners and losers emerge." more

Platform for Business Evolution: High Tech Facilitate Low Tech Health Solutions

Thu, 18 Apr 2013 16:37:46 GMT

asmarterplanet writes "[by Jessica Brown]...Some of the best healthcare innovations in Asia use high-tech methods to facilitate low-tech, but effective, solutions. ...It may be premature to point to a new ‘Asian model’ of healthcare. Too many of the region’s healthcare systems seem stuck in the old hospital-centric model. Others want to reform...the level of innovation now taking place around the region suggests it is not far fetched to think that such a model could emerge..." more

CIO: Surprisingly Less Common Languages Pack a Powerful Economic Punch

Thu, 18 Apr 2013 16:25:57 GMT

HBR writes "[by Nataly Kelly]...If you want to maintain your status as a market leader and secure it for the future, one of the savviest options is to develop the market itself. This involves not just taking your product or service into a new market with known demand, but creating conditions that will enable demand to emerge in the first place. One of those conditions? The ability to offer your products and services to people directly, and in a language they call their own..." more

Platform for Business Evolution: Malicious Websites Now Top Threat to the Enterprise

Wed, 17 Apr 2013 18:51:51 GMT

Security_Bloggers_Network writes "[by Tim Rains]...No new variants of Conficker have been released in years and the methods it uses to propagate are well known, but once it finds its way into an environment it can be difficult to eliminate it. New data just published...shows that Conficker has competition as the number one threat in enterprise environments...JS/IframeRef was encountered by more computers than Conficker...The good news is that enterprises can protect themselves using a number of mitigations, including:..." more

Social Enterprise: Surviving in the Social Software Jungle

Wed, 17 Apr 2013 18:32:26 GMT

Bertrand Duperrin writes "...as social networks projects become digital workplaces ones over time, the need for internal coherence implies a strong comeback of IT departments to guarantee social urbanization of the information system without which everything will be a little bit social but nothing will be globally social..." more

Innovation: The New Class of Industrial Robot is Appearing

Wed, 17 Apr 2013 18:23:27 GMT

MIT Technology Review writes "[by Tom Simonite]...At a robotics industry event...people working on better industrial robots claimed their technology will actually boost the U.S. economy and create more jobs, even if some jobs do disappear forever...." more

Marketing Effectiveness: Understanding the Link Between Ecosystem and Corporate Performance

Wed, 17 Apr 2013 18:19:41 GMT

MIT Sloan writes "[by Nina Kruschwitz]...As the effects of ecosystem decline become more obvious, businesses are learning to more accurately assess and better manage the risks connected with ecosystem change — as well as identifying new opportunities...The Corporate Ecosystem Services Review 2.0 (ESR) developed by the World Resources Institute, the Meridian Institute, and the World Business Council on Sustainable Development, is a 5-step process that helps managers develop strategies to deal with the risks — and opportunities..." more

Consumerization of IT: CIOs get Policies in Place on 4 Fast Moving BYOD Trends

Wed, 17 Apr 2013 18:08:12 GMT

CITE World writes "[by Thor Olavsrud]...Personal Devices Will Become the Norm...Currently, 39 percent of laptops used for work are owned by an employee while 47 percent are owned by the company. ...Mobile devices are enabling powerful new business models that draw upon a user's preferences and activity history..." more

Mobility: Mobile Devices Continue Creating Mobile-Friendly Jobs

Wed, 17 Apr 2013 17:51:44 GMT

ITworld writes "[by Paul Kapustka]...new digital divide between mobile-friendly jobs and work-in-the-office positions, I am wondering about the new skill many of us now take for granted: The ability to rapidly switch between work and personal life, enabled by mobile devices...There are enormous cost savings for not having to provide a cubicle or a central office, but I sometimes wonder what we are losing in terms of building teams with a shared passion for their work..." more

Mobility: Help me Keep my Mobile Data Safe

Wed, 17 Apr 2013 17:28:37 GMT

ITworld writes "[by Paul Kapustka]...Ithink that task is the hardest thing right now on the enterprise IT to-do list. On one hand you have the rapidly expanding world of devices and consumer services, rapidly declining in price. On the other hand you have the same concerns businesses have traditionally had, in wanting to keep corporate information protected from competitors or bad actors...." more

CIO: CIOs Remember the Good Ole Days

Wed, 17 Apr 2013 17:03:24 GMT

CIO writes "[by Tom Kaneshige]...The CIO's job today isn't an easy one, with the changing role requiring new skills on top of old ones. But the silver lining is that the CIO has never been more relevant, say CIOs speaking last week on a panel..."You need anthropological skills," says Ralph Loura, vice president and CIO at The Clorox Company..." more

CIO: Forecasting 40% of US Private Workforce will be Contingent by 2020

Tue, 16 Apr 2013 15:42:25 GMT

Small Business Labs writes "[by Steve]...Because business conditions shift a lot quicker than they used to, cost committments that last more than a year are now considered fixed costs (5 years used to the norm for fixed costs). And because it's gotten harder to fire or lay-off traditional employees - especially quickly - more firms are viewing employees as fixed costs." more

CIO: Change Management Needs to Change

Tue, 16 Apr 2013 15:25:45 GMT

Ron Ashkenas writes "[by HBR]...The content of change management is reasonably correct, but the managerial capacity to implement it has been woefully underdeveloped. In fact, instead of strengthening managers' ability to manage change, we've instead allowed managers to outsource change management to HR specialists and consultants instead of taking accountability themselves — an approach that often doesn't work. Here's an example of this pattern..." more

Marketing Effectiveness: CMOs Deal with Digital Disconnect in the Exec Ranks

Mon, 15 Apr 2013 16:12:09 GMT

HBR writes "[by Jake Sorofman]...What do these "digital CMOs" do differently? They experiment aggressively. They hire smart digital natives — and empower them...They have the humility to admit what they don't know, the courage to toss out the old playbook, and the confidence to allow digital metrics to illuminate the results...disruptions can be swift and unrelenting, and it is much better to be a disruptor than one of those being disrupted." more

Marketing Effectiveness: People are the New Channel

Mon, 15 Apr 2013 16:02:58 GMT

HBR writes "[by Mark Bonchek, Cara France]...In a digital and social age, pipes are less important. People are the channel. You don't own or rent them. You can't control them. You can only serve and support them. This new world is disorienting because pipes and people work very differently as channels. Pipes flow out; people flow in. Content is pushed out through pipes, but pulled in through people." more

Consumerization of IT: Mobile Security Monopolizing CIO Time

Mon, 15 Apr 2013 15:37:01 GMT

CIO writes "[by Thor Olavsrud]...Mobile devices are enabling new and potentially powerful business models that draw upon a user's preferences and activity history. But the nature of the devices makes it easier than ever before to connect one's actual identity with one's digital presence. This is not without its consequences" more

Social Enterprise: CMOs Using Social Data to Flex their Muscle

Fri, 12 Apr 2013 23:30:46 GMT

MIT Sloan writes "[by Robert Berkman]...Is the rise of social media in marketing making the CMO function stronger? Recent surveys and research — including early results of our own Year 2 survey currently in progress — offer findings that point in the same direction. Within the C-suite, CMOs are most likely to be heavily utilizing socially-generated data in their operations..." more

Marketing Effectiveness: CIOs Challenged to Step Up as Leaders in Social Media

Fri, 12 Apr 2013 23:29:08 GMT

MIT Sloan writes "[by Robert Berkman]...A recent trend in which CMOs are obtaining more IT-related projects and even building new IT capabilities. This is attributed to marketers’ increased engagement in analytics and the consumerization of IT, resulting in a blurring of the roles and responsibilities between the CMO and CIO....In our own report last year, we called out what we saw as two different types: CIOs that “keep the lights on” vs. CIO who act as strategists...." more

CIO: The Uncommon CIO is a Natural CDO

Fri, 12 Apr 2013 23:06:30 GMT

Mark McDonald writes "The CIO is more qualified than most for the emerging position of Chief Digital Officer (CDO) as they have an intimate and operational understanding of how the enterprise and customers use technology. CIO experience is a strength, but in an area that is off target for the way the popular media, among consultants and in many executive teams position the CDO role. A CIO needs to make the CDO their own if they hope to make their case." more